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FAQ

What are your turnaround times for personalized items?

- personalized Leggings and ANY combos with leggings - up to 31 days

- personalized Dresses - up to 20 days

- personalized Small Blankets - up to 20 days

- personalized Large Blankets - up to 31 days

- personalized Lovies - up to 20 days

- personalized Beanies - up to 31 days

- personalized Headwraps - up to 20 days

- personalized Footed Onesies - up to 31 days

- personalized Bibs - up to 31 days

All orders have a 3-5 day shipping time frame once shipped. Once shipped, you'll receive an email shipping confirmation with a tracking number. Be sure to check your spam/junk box if you do not receive it.  

 

What could delay my order?

Your order could be delayed if we do not get all requireed specifications needed to make your product. 

 

Be sure to choose the name, font choice, colors, etc. If there is something missing this could delay your order from being processed and shipped within the time frame. Each item can require different specifications. 

 

How long will it take to receive my order?

First, thank you for your order!

All personalized items are made to order. Once your order is made, it is then when we start processing aka "making" your order. The turnaround time is between 20-31 days from the date of purchase depending on the particular item ordered.

Once shipped you will receive an email shipping confirmation with a tracking number. If you do not receive one be sure to check your spam/junk box. 

Most domestic orders take anywhere from 3-5 days to arrive depending on the efficiency of your local postal service. International shipping delivery times could take up to 6 weeks to arrive.

 

What is processing time?

Processing time refers to the amount of time it takes for our staff to make the items to be personalized and does not include the amount of time it takes to reach you once the completed order has left our facility.  During busy seasons or holidays, these items can take up to an extra week due to the volume of orders.

 

How does your clothing fit?

Jennifer Ann clothing fits true to size.  

If your baby is in the middle of a size and bigger/longer in size we'd suggest going up a size so they have more time to wear them! 

Here's the breakdown of the height and weight for each size: 

Newborn: up to 18 inches; up to 7lbs
0-3 months: up to 18-23 in, 7-12 lbs 
3-6 months: 23-27 in, 12-17 lbs 
6-12 months: 27-29 in, 17-22 lbs 
12-18 months: 29-31 in, 22-27 lbs 
18-24 months: 31-33 in, 27-30 lbs 
2T: 33-36 in, 30-33 lbs 
3T: 36-39 in, 33-36 lbs 
4T: 39-42 in, 36-40 lbs
5T: 42-45 in, 40-45lbs; 20" waist
6/7: 45-52 in, 45-64lbs; 21" waist
8: 52-54 in, 64-72lbs
10: 54-57 in; 72-81lbs
12: 57-60 in; 82-93lbs

 

What is your store's return and exchange policy?

Please see our Shipping & Returns page.

 

I received my order and something is wrong.

We want to help! Please Contact Us and include a photo in your email!

 

Do you ship internationally?

Absolutely!  

 

What are your shipping fees?

Please see our Shipping & Returns page.

 

 

How do I take care of/wash your creations?

Machine wash cold. Use mild detergent. Do not bleach. Tumble dry low heat or hang to dry. Touch up with iron on polyester setting. Do not dry clean. 

To touch up, use a warm iron polyester setting.

 

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, through our Contact Us page.

 

Do you offer gift wrapping?

We do!  We will wrap your gift in a box with ribbon so that it's ready to give to the recipient.  We can also include a note with a message from you in the package.  This option is available for purchase during checkout.  

We also offer a free Gift Message Only option if you are shipping your order as a gift directly to the recipient.  In the package, we will include a note from you to the recipient.  This option is also available during checkout.

 


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